Frequently Asked Questions About Our Terms
You can close your account immediately from settings or by contacting support. We process any pending withdrawal within 24 hours, then lock the account permanently. Deposit records and game history remain accessible for two years if you need proof for tax or dispute purposes.
Yes. Open a dispute through the support channel within 14 days of the transaction. Provide your bet reference number and screenshot. We review live-table footage and game logs and respond with a resolution within 48 hours.
Minimum deposit is Rp 10,000 via DANA, OVO, GoPay or QRIS. Minimum bet varies by game table; slots start at Rp 1,000 per spin. Maximum bet depends on your account age and deposit history. Check the game lobby for live limits.
Withdrawals to DANA, OVO, GoPay and QRIS usually clear within one hour during business days. Bank transfers may take up to 24 hours. We verify your account identity on the first withdrawal to comply with payment provider requirements.
No. One account per person, email and phone number. If we detect duplicate or linked accounts, both are suspended and funds are frozen pending investigation. Multi-accounting breaches our terms and payment provider rules.
We collect your name, email, phone number, date of birth and chosen payment method. We use these for account verification, deposit processing and compliance with local payment regulations. You can view and update these details in your account settings anytime.
Yes. Visit your account settings to temporarily pause your account (24 hours to 30 days) or close it permanently. Bet limits per round and daily deposit caps are not yet available but you can contact support to request manual review of your play pattern.
